Connectivity issues

This incident has now been marked resolved.

The outage was caused by a core router lockup during scheduled power works at NextDC B1, a third-party colocation data centre facility in which TechPath houses equipment supporting QLD terminated services.

Following detection of the fault, a TechPath engineer was dispatched to the facility. However, upon arrival, the TechPath engineer reported that the power works had triggered a fire alarm, requiring the Queensland Fire Service to evacuate and clear the building prior to access being granted. This delayed on-site resolution by approximately 20 to 30 minutes.

During this period, TechPath engineers remotely migrated affected customers to alternate hardware to minimise service disruption.

Once access to the facility was restored, the affected device was repaired, tested, and returned to service under monitoring, with customer services subsequently migrated back to their production systems.

All services have now been fully restored and are operating normally. No further impact is expected.

TechPath apologises for any inconvenience caused by this outage and thanks affected customers for their patience.

Emergency services are attending the Data Centre currently which is impacting our access to the building. Technicians are working further on workarounds to get you back online as soon as possible.

Further updates to come once we get access to the building.

Technicians have identified the issue and have dispatched a technician to our datacenter. A temporary workaround has been implemented for some connections.

TechPath is currently investigating connectivity issues affecting some clients.

Updates to be provided shortly.